MAINTENANCE
Very little maintenance is required. The carbon deposit resulting from combustion is natural and adds to the
realistic appearance of the set. If carbon becomes excessive it can be lightly brushed or vacuumed away.
TROUBLE SHOOTING
Problem Cause Corrective Action
1. No Ignition -Valve not on -turn valve on
-gas line not clear -inspect supply lines for tube
links or obstructions
2. Inadequate fl ame -Valve partially closed -open valve fully
-gas line obstruction -burner inspection for tube kinks
or obstructions
-log arrangement -rearrange logs to desired pattern
LIMITED WARRANTY
Warranty shall apply to the original purchaser at the original installation point only.
All logs are guaranteed for three years against manufacturer’s defects.
The burner assembly system is guaranteed for a period of (3) years from the date of purchase and will be replaced
for freight costs only.
Pilot, valves and thermocouples are guaranteed for a period of one(1) year under the original manufacturers
warranty.
General Warranty: This warranty does not apply in the case of improper installation, neglect, accident.
misuse or as a result of modifi cations of the original product.
All costs for removal and re-installation are the expressed responsibility of the purchaser.
For repair, replacement, or service to defective part(s) please contact our Customer Service Hotline, number below.
Thereafter with valid warranty registration and proof of purchase, call the Customer Service Hotline for authorization
to ship defective part prepaid and insured in original carton to Sure Heat Manufacturing.
1861 West Oak Partway, Marietta, GA 30062. Goods returned improperly packaged are the sole responsibility of
purchaser.
It is agreed that any repair or replacement is the exclusive remedy from Sure Heat Manufacturing. In no case shall
Sure Heat be liable for any consequential damage or breach of this or any other warranty expressed or implied
whatsoever. This limitation as to consequential damages shall not apply in states where prohibited.
Purchased From: Date:
Size: 18" 24" 30" Model:
Name: Phone:
Address:
City: State: Zip:
Please photocopy and return to Sure Heat within 14 days of purchase
If you have other questions, please contact the Customer Service Hotline - (800) 229-5647
R84026 Rev.6/10
(8 pages)
(76 pages)
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